General Provisions
Emporio d.o.o., located at Betnavska cesta 57, 2000 Maribor (hereinafter referred to as “Emporio” or “we”), is committed to resolving returns and complaints in accordance with applicable laws and our terms of business. This policy outlines the procedure for returns and complaints for all purchases made in our online store.

Right to Return Goods
The buyer has the right to notify the seller within 14 days of receiving the goods that they wish to withdraw from the contract and return the goods if they are not satisfied. The notice of withdrawal must be sent to our email address or our company’s address, Emporio d.o.o., Betnavska cesta 57, 2000 Maribor. The goods must be returned in their original packaging, undamaged, and unused.

Return Costs
In the event the buyer withdraws from the contract, they are responsible for covering the costs of returning the goods, unless otherwise agreed. The goods must be returned to our address as soon as possible, but no later than 14 days after the notice of withdrawal has been submitted.

Complaints and Warranty
All complaints must be made no later than one day after receiving the goods. The buyer must inspect the quantity, quality, and condition of the goods upon receipt and immediately notify Emporio d.o.o. of any discrepancies. Complaints made after one day will not be accepted, except in cases where hidden defects are discovered.

Complaint Procedure
If a buyer wishes to file a complaint, they must do so via our contact email or in writing to Emporio d.o.o., Betnavska cesta 57, 2000 Maribor. The buyer must provide proof of purchase (invoice) and a detailed description of the defect or reason for the complaint. Emporio will review the complaint as soon as possible and notify the buyer of the outcome.

Refunds
In the case of a valid complaint or withdrawal from the contract, Emporio d.o.o. will refund the full purchase price or offer a product replacement. Refunds will be made no later than 14 days after receiving the returned goods or confirming the complaint.

Contact for Returns and Complaints
All requests for returns or complaints can be sent to our email address at info@emporio.si or by mail to Emporio d.o.o., Betnavska cesta 57, 2000 Maribor.

For additional information, we are also available by phone at +386 41 582 220.